Shipping and Refund Policy

All orders are shipped from our warehouse in Delhi/NCR

We offer free shipping within India on all of our products.

We also provide international shipping on all our products, please contact us when you are ready to place an order

The rate for international shipping is calculated based on your delivery address.

Cash on delivery is currently not available, all orders need to be paid for online

As soon as you place your order you will receive a confirmation email. Please contact us if you do not receive a confirmation email.

Orders are sent out within 7 to 14 business days as all garments are made to order.

Please be sure to enter your full address including your pin code and phone number at checkout.

Items on sale/special promotions are not eligible for returns.

If exchanging an item, please make sure all original garment tags are still attached and the item(s) are unused and returned in original packaging. We will not accept garments that are damaged/stained/worn.

Please get in touch with us immediately if you need to cancel your order, orders once processed will not be cancelled. Refunds for cancellation will be credited to your account via the mode of payment within 7-10 working days.

We have 7 days Return Policy, which is applicable under these circumstances:

  1. We do not allow refunds for any items, however, you can exchange/claim store credit by returning/exchanging your order within 7 days of receipt. Shipping costs for returns have to be borne by the customer.
  2. If broken/damaged, do not accept the order at the time of delivery itself. Also, take a picture of the product if its damaged and share it with us within 24 hours. We do not process exchanges for damaged products if not notified within 24hours of delivery.
  3. In the case of merchandise, returned products must be unused and unwashed, and returned with all original packaging and tags that they were shipped with.

Contacting Us

If there are any questions regarding this shipping policy, you may contact us using the information below.

Atsu Studio
Anurag Complex, Charmwood Village
Faridabad, Haryana 121009
India
atsu.studio@gmail.com