Shipping and Refund Policy
All orders are shipped from our warehouse in Delhi/NCR.
We offer free shipping within India on all of our products.
We also provide international shipping on all our products.
Extra charges are applicable for international shipping.
Cash on delivery is currently not available, all orders need to be paid for online
As soon as you place your order you will receive a confirmation email. Please contact us if you do not receive a confirmation email.
Orders are sent out within 10-15 Business days business days as all garments are made to order.
Timelines for couture orders are shared following conversation between the ATSU team and the customer.
Please be sure to enter your full address including your pin code and phone number at checkout.
Items on sale/special promotions are not eligible for exchange & returns.
If exchanging an item, please make sure all original garment tags are still attached and the item(s) are unused and returned in original packaging. We will not accept garments that are damaged/stained/worn.
Please get in touch with us immediately if you need to cancel your order, orders once processed will not be cancelled. Refunds for cancellation will be credited to your account via the mode of payment within 7-10 working days.
Return Policy, which is applicable under these circumstances:
- If broken/damaged, do not accept the order at the time of delivery itself. Also, take a picture of the product if its damaged and share it with us within 24 hours. We do not process exchanges for damaged products if not notified within 24hours of delivery.
- In the case of merchandise, returned products must be unused and unwashed, and returned with all original packaging and tags that they were shipped with.
To report damage in transit/receipt, please get in touch with our Customer Care team within 72 hours of delivery.
- By Telephone / Whatsapp at +91 +91 9818308157 between 10.00 AM to 7.00 PM IST
- By email at atsu.studio@atsu.in
Our garments are all on a made to order basis. All our products are handmade, the colors and motifs may differ slightly from the photos you see online. In case of cancellation of order due to unavoidable circumstances before it has been dispatched, we offer 50% refund to the client in their preferred mode of payment.
We are committed to all alterations.
Contacting Us
If there are any questions regarding this shipping policy, you may contact us using the information below.
Atsu Studio
Charmwood Village
Faridabad, Haryana 121009, India
atsu.studio@atsu.in